Medical Online Store Return Policy

Thank you for shopping with Accunest Lifesciences Private Limited We strive to provide you with high-quality medical products and services to meet your healthcare needs. Please review our return policy below to ensure a smooth and hassle-free experience.

1. Returns and Exchanges:

We accept returns and exchanges within 15 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return or Exchange

Contact our customer service team at accunestlifescience@gmail.com or call 05224335482 to initiate the return or exchange process. Provide your order number, a detailed description of the issue, and any relevant photos if applicable.

3. Refund Process:

After receiving and inspecting your return... we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a refund will be credited to your original payment method within 7 business days.

4. Exclusions:

Certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged. We do not accept returns on opened or used medical supplies, unless they are proven to be defective.

5. Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund, including any associated shipping costs.

6. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to our error or a defective/damaged product. We recommend using a trackable shipping service to confirm safe delivery of your return.

7. Cancellations:

Orders can be canceled within 24 hours of purchase. Once an order has been processed and shipped, it cannot be canceled.

8. Contact Information:

For any questions or concerns regarding our return policy, please contact our Customer Service team at accunestlifesciences@gmail.com or 05224335482 Note: This return policy is subject to change, and any updates will be posted on our website.

Thank you for choosing Accunest Lifesciences Private Limited. We appreciate your trust in our products and services.

Sincerely,

Accunest Lifesciences Private Limited

Customer Service Team